Delivery Policy

How Much Does Shipping Cost?

Free Standard Delivery: We offer Free Standard delivery for all online purchases over $50 and shipped within Australia

Standard Delivery: For all orders under $50, standard shipping is a flat rate of $12.50 for all purchases shipped within Australia

Where is My Order?

We aim to dispatch all online orders within 2 business days for orders received by 11am on the previous business day. However, in peak times such as Christmas, Boxing Day, end or mid-season sales, COVID-19, some orders may take a little longer to get to you due to high volumes.

Transport time is governed by the transport company, Australia Post.

Please note any failed delivery attempts made by Australia Post delivery service will be recharged to the purchaser at the invoiced amount to Jaspa Herington by Australia Post. Jaspa Herington is not obliged to provide a product or freight refund if delivery is not accepted or picked up at the local post office as advised by the delivery service within Australia Post specified business day.

If you have received a card and your order is outside of the below delivery time frames or your tracking information states it has been delivered, however you have not received your parcel, please contact your local Post office or our customer service team on 03 9720 9090.