Frequently Asked Questions

Currently, Jaspa Herington only ships orders within Australia. For overseas customers, please contact Jaspa Herington regarding overseas ordering and shipping.

Currently Jaspa Herington only accepts orders from within Australia. For overseas customers, please contact Jaspa Herington regarding overseas ordering and shipping.

Products with the Sensitive Choice Badge have been tested and accepted by the National Asthma Councils Sensitive Choice Program, and are suitable for Asthma and allergy sufferers.

Our range includes both Australian Made products and items manufactured internationally.

We are proud to be Australian Made Campaign Partners, and all of our locally made products bear the Australian Made Logo.

We carefully select all our products to ensure they meet our quality standards, no matter where they are manufactured.

Use our below guide to identify which size will best fit your bed:

SINGLE BED QUILT – 140 X 210cm – Ideal for a child or teenager’s bed.

DOUBLE BED QUILT – 180 X 210cm – To suit a standard double bed.

QUEEN BED QUILT     210 X 210cm – Perfect for a standard queen bed.

KING BED QUILT – 240 X 210cm – Wide enough for king size comfort.

SUPER KING BED QUILT – 270 X 240cm – Generously wide to suit an indulgent super king bed.

Get the most life out of your mattress and pillows by purchasing a premium mattress protector or waterproof pillow protector from Jaspa Herington.

Our products are sold in major and independent retailers Australia Wide. Including David Jone, Harvey Norman and Pillow Talk for Herington products and Big W and Spotlight for Jaspa Products.

Please refer to care instructions on the product care label or in the product description on our website.

Purchasing a new mattress and bedding is a big investment, so it pays to look after them. There’s no better way to protect your bed and your health than investing in mattress and pillow protection.

For best results, store your bedding in a clean and dry environment. Always ensure it is clean before putting it away to prolong the life of your bedding.

The guarantee covers any manufacturing or materials faults or defects.  In the event of a fault or defect, each faulty product will need to be assessed on an individual basis. Our guarantee doesn’t cover general wear and tear and for a guarantee to be honored, care instructions must have been followed.

At Jaspa Herington, we want you to shop with confidence, however for hygiene reasons we are unable to exchange or refund any bedding products unless there is a major problem within the product. We encourage you to select these items carefully before purchase.

Please contact our customer service team at reception@jaspa.net.au or 03 9720 9090 with your concerns so we can discuss and assist with the claim.

When buying a pillow, your usual sleep position is one of the most important considerations as this will ensure you select a pillow that provides adequate neck support. Whether your preference is natural or hypo-allergenic fillings, all of our pillows are designed to provide the ultimate comfort and support.

Back Sleeper – a low and medium support

Front Sleeper – a low and soft pillow is best

Side Sleeper – a high and soft or firm pillow will provide the most support

Our pillows are available in a variety of sizes including standard, European or king size.

Depending on the type of pillow you have, you should replace your pillow every two to four years to provide the best comfort and support possible. However, latex and memory foam pillows are more durable and can last up to 10 years, thanks to the resilient materials they're made from.

When your pillow stops providing you adequate support, becomes discoloured, feels flat or lumpy or you start to wake up with a headache or neck pain, it's time to replace your pillow.